The introduction of new technological systems for the general public offers exciting possibilities to improve accessibility for visually impaired people. Unfortunately if inadequate thought is given to the design of the systems, the controls and the user interfaces, it can have the reverse effect.

I strongly support the concept of inclusive design where the needs of disabled and older people are taken into account when new systems are being designed. This approach should increase the potential market as well as ensuring that disabled people are not further isolated.

The convergence of telecommunications, computing and broadcasting will have a significant impact on all our lives in the next few years. It is in this area where the design of the user interface will be crucial for users who are not conversant with the underlying technology.

I commend this report to designers everywhere and warmly welcome its publication.

Professor Ian Bruce
Director-General
Royal National Institute of the Blind