Clarke A Human Factors Guidelines for Designers of telecommunication Services for Non-expert Users. Loughborough University, 1996. Available on CD-ROM from Anne Clarke, Husat Research Institute, The Elms, Elms Grove, Loughborough LE11 3BN, England (Tel: +44 1509 611088; Fax: +44 1509 234651; Email: a.m.clarke@lboro.ac.uk).

Gill J M Smart Cards: Meeting the Needs of Elderly and Disabled People. ISBN 1 86048 002 0, Nov 1994.

Gill J M (ed) Proceedings of the COST 219 Seminar on Smart Cards and Disability. COST 219, ISBN 1 86048 003 9, Nov 1994, 166 pp.

Gill J M Smart Cards: The Forgotten Customers. Proceedings of Smart Card '95, February 1995.

Gill J M The Importance of Smart Cards for People with Disabilities. Proceedings of Human Factors in telecommunications Conference, Melbourne, March 1995, pp 383-386.

Gill J M Buses: Potential Technological Methods for Alleviating the Problems of Disabled and Elderly Users. Buses for All 95 Conference, Manchester, June 1995.

Gill J M & Currie K Smart Cards and Terminals. In Roe P R W (ed) Telecommunications for All. COST 219, Commission of the European Communities, October 1995, pp 196-204.

Gill J M Design of Smart Card Systems to Meet the Needs of Disabled and Elderly Persons. Proceedings of the ECART3 Conference, Portugal, ISBN 972 9301 18 2, October 1995, pp 314-316.

Gill J M Smart Cards: Interfaces for People with Disabilities. Royal National Institute of the Blind, ISBN 1 86048 007 1, February 1996, 16 pp.

Gill J M & Carson G Smart Cards: The Coding of User Interface Requirements. Royal National Institute of the Blind, July 1996, 12 pp.

Gill J M Making Cash Dispensers Easier to Use. Royal National Institute of the Blind, September 1996, 8 pp.

Gill J M Saturn Case Study. Saturn Project, 1997.

Gill J M The Coding of Interface Requirements on Smart Cards for People with Disabilities. Smart Card Technology International, ISSN 1361 8283, February 1997, pp 102-106.

Gill J M Access Prohibited? Information for Designers of Public Access Terminals. ISBN 1 86048 014 4, May 1997, revised April 1998.

Gill J M Access to Public Terminals by Disabled and Elderly People. In Barrierefreie GebŠudetechnik fŸr Alle Menschen in Jedem Alter, ISBN 3 18 091320 7, 1997, pp 19-37.

Gill J M Smart Card Technology and the Disabled. Card Forum International, Vol 1, No. 4, November /December 1997, pp 33-35.

Gill J M (ed) Domestic Telecommunication Terminals: Access by People who are Blind or have Low Vision. COST 219 UK Group, December 1997.

Jones D & Mearns C The Smart Card 1998. SJB Services, ISBN 1 900118 03 3, 1997.

Roe P R W (ed) Telecommunications for All. COST 219, The European Commission, CD 90 95 712 EN C, 1995. This book gives a general overview of issues related to accessibility and usability of telecommunications equipment and services for disabled and elderly people.

Silver J H, Gill J M & Wolffsohn J S W Text Display Preferences on Self-Service Terminals by Visually Disabled PeopleNovember 1994, ISBN 1 86048 001 2.

Slater J N & Gill J M Nightmare on Smart Street Tide Congress, Paris, April 1995. In Placencia Porrero I & Puig de la Bellacasa R The European Context for Assistive Technology. IOS Press, ISBN 90 5199 220 3, 1995, pp 155-158.

Thorén C (Ed) Nordic Guidelines for Computer Accessibility. Nordiska Nämnden fšr Handikappfrågor NNH 4/93, 1993. Copies available from Nordic Committee on Disability, Box 510, S-162 15 Vällingby, Sweden (Tel: +46 8 620 18 90; Fax: +46 8 739 24 00).

von Tetzchner S (ed) Issues in Telecommunication and Disability. COST 219, The European Commission, ISBN 92 826 3128 1, 1991.