With the growing sophistication of public terminals such as cash machines,
information systems and ticket purchasing points, it is important that
these machines are easy to use by disabled and elderly persons, as well
as foreign visitors.
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should be positioned to avoid glare from lighting and sunlight. The
location should also allow easy access by wheelchair users. |
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| The choice of typeface
can significantly affect legibility, particularly for users with low
vision. |
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Parallax
can cause problems for either tall users or persons in a wheelchair
interacting from a lower position, especially when screens are at
an angle. One solution is a variable height terminal. |
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Touch screens
should have large fields to help persons with poor manual dexterity. |
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Smart
cards can store special instructions, e.g. telling the terminal to
display large type, deliver speech output or the preferred language
of the user. |
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Feedback can be enhanced by
using illumination, sound in the form of 'beeps' or 'clicks' or tactile
feedback which lets the user feel that a button has been activated. |
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Features such as a notch for
walking sticks will help many elderly or disabled persons. |
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Detailed guidelines found at www.tiresias.org/pats
include:
Biometric identification Card and money retrieval Receipts
in clear print Audible instructions · Video link
Queuing systems Security Area Audible location Card
entry funnel Separate function keys from numeric keypad
Infra-red links Signage
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