Cost 219ter
Appendix Three
Mobile Phone Questionnaire
Please note: If you are completing this questionnaire electronically, please mark your answer with an X. Alternatively, you may use bold or underline to select your answer.
General Background Information
Gender: Male/Female
Age: Under 21, 21 – 30, 31 – 40, 41 – 50, 51 – 60, 61 – 70, 71 – 80, over 80
Please could you state your nationality?
Do you own a mobile phone? Yes/No
Do you use your mobile phone to:
Make voice calls Yes/No
Make video calls Yes/No
Send and receive text messages Yes/No
To access the internet Yes/No
To take photographs Yes/No
Store contact details Yes/No
Store events in the calendar Yes/No
Hardware Section
Buttons
Can you distinguish the numeric keypad from the other function buttons (e.g. softkeys, navigation keys and the call answer/reject)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you distinguish the buttons on the numeric keypad from each other (e.g. tell the difference between the 1, 4, and 7 keys)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you distinguish the buttons to the left and the right of the numeric keypad (e.g. the call answer/reject buttons, the menu button, the clear button and the text button)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you distinguish the two buttons on the left and right hand side of the phone (e.g. the on/off button and the voice activation button)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Would you prefer to have an alphanumeric keypad (like a telephone) or a full keyboard layout (like a computer keyboard)? Alphanumeric/full qwerty keyboard
Connections
Can you distinguish which socket is for the charger and which is for the wired accessories (USB cable and headset)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you connect the phone to the AC charger?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you connect the phone to a wired accessory (e.g. USB cable or headset)?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
If you could change the layout of the buttons what would you do to the layout?
Battery/SIM card and Memory Card
Can you remove the backcover?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you distinguish the battery from the surrounding area?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you remove the battery?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you distinguish the SIM card from the surrounding area?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you remove the SIM Card? Yes/No. If not, why
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you replace the SIM Card? Yes/No. If not, why
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you replace the Battery? Yes/No. If not, why
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you replace the backcover? Yes/No. If not, why
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you find where the memory card sits? Yes/No. If not, why
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you open the lid to the memory card holder? Yes/No. If not, why not?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you remove the memory card? Yes/No. If not, why not?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Can you replace the memory card? Yes/No. If not, why not?
By Sight
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
By Touch
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Software Section
Menu System
Do you prefer the main menu to be displayed in list view or grid view? List view/grid view. Can you please explain why?
Do you feel that the symbols used for menu options match what each option does? Yes/No. If No, which symbols do not match the menu options?
Do you like the option to move the menu items around? Yes/No. If not, why not?
Do you like the option to move menu items into different folders? Yes/No. If not, why not?
What do you think to the visual focus indicator starting in the centre of the menu when the menu is in a grid layout?
Personalisation
Do you like being able to use different profiles (e.g. silent etc.) Yes/No. If not, why not?
Do you like being able to assign numbers to the numeric keypad so you can speed dial contacts? Yes/No. If not, why not?
Do you prefer to have a shortcut bar on the screen or to use buttons as shortcuts?
Do you like to be able to customise the buttons that allow shortcuts (e.g. softkeys/navigation keys/numeric keys for quick dial)? Yes/No. If not, why not?
Do you use Predictive text when composing text messages? Yes/No. If not, why not?
Services
Can you access the service in your preferred language? Yes/No. If not, why not?
Do you prefer most important information to be presented first? Yes/No. If not, why not?
Is the text legible? Yes/No. If not, why not?
Are the graphics and icons presented clearly?
Is the contrast between the background and foreground sufficient? Yes/No. If not, why not?
Can you distinguish links from surrounding text? Yes/No. If not, why not?
Do you feel that the links describe sufficiently where you will be directed too? Yes/No. If not, why not?
How many links would you like each service page to contain on average? 0-4, 4-7, 8-15, 16-25, 26-55, 55-100, 100+
Did the service heading reflect the content? Yes/No. If not, why not?
Did you feel that the reading order of the page made sense? Yes/No. If not, why not?
Can you navigate the site?
(A) Very Easily
(B) Easily
(C) Neither easy or difficult
(D) Difficult
(E) Very Difficult
Do you feel confident that you can access all information provided on the page? Yes/No. If not, why not?
Miscellaneous
Does the mobile phone cause problems for your hearing aid? Yes/No/Not applicable
Do you need a hearing loop in order to make voice calls? Yes/No/Not applicable?
Do you prefer a clamshell design or a brick design phone? Clamshell/brick
Is the font size sufficient?
(A) Too large
(B) Just Right
(C) Too small
(D) Not applicable
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Last updated: 20.11.2007 © Copyright reserved
