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Appendix Four

 

Interview Plan

Initial Questions

What did you think to the phone?

Did you find anything particularly easy or difficult?

Main Section

Scenario 1 - Inserting a contact

Please add the number [insert number] to the contacts list under [insert name].

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 2 - creating and sending text message using non predictive text

Please send a text saying "Hi, I will be 10 minutes late." To [insert name] using non-predictive text

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 3 - creating and sending text message using predictive text

Please send a text saying "Hi, I will be 10 minutes late" To [insert name] using predictive text

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 4 – picture messaging

I would like you to take a picture of this phone and send it to [insert name].

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 5 – shortcuts

I would like you to change the shortcuts associated with the buttons to the left and right of the navigation button.

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 6 – Changing the Ringtone

I would like you to change the ringtone of the phone please.

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 7 – connecting to a cable

I would like you to attach a cable to the phone

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 8 - accessing the web

I would like you to open the services.

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 9 - Dismantling the phone

I would like you to dismantle the phone by removing the back cover, battery, SIM card, and Memory card

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Scenario 10 - Reassembling the phone

I would like you to put the phone back together and turn it on.

Have you done this before? Yes/No

Please rate the difficulty of this task 1 – 5 (1 = very easy and 5 = very difficult)

Final Questions

What did you think to the tasks?

How do you feel you did on the scenarios?

Was there a scenario that you felt uncomfortable with?

Contents

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