Cost 219ter
Appendix Five
Results from the Focus Group
Focus Group Summary
As section was just a warm up session, to make the participants feel relaxed. The results do not have any bearing on the results and are therefore not summarised.
Blind and Partially Sighted Participants
Hardware barriers
Instruction manuals not being in an accessible format
Button design (shape/size)
Button Configuration (keypad layout)
Battery/SIM
Software barriers
Font size
Contrast
Phone capability
Menu structure
Menu labels
Access to on screen information
Deaf and Hard of Hearing Participants
Hardware barriers
Interference between handset and hearing aid
Software barriers
How to turn the voicemail divert off
Other barriers
Voice calling not possible due to level of hearing lossWorried why someone is calling me as cant use the voice call facility
Participants with Limited Dexterity
Hardware barriers
Buttons (Size)
Button Configuration (Keypad layout)
Software barriers
Complexity of menus (number of actions needed to get to items)
Participants with Learning Difficulties
Hardware barriers
Button configuration
Software barriers
Menu structure (grid vs. list view)
Menu information (words vs. symbols)
Section 3 - Views of the evaluation handset (Nokia 6681)
Blind and Partially Sighted Participants
Phone design
Liked the button design
Easy to identify buttons by touch
Positive click when a button was pressed
Prefer one dot on the 5
Battery and Cards
In favour of the memory card not being underneath the battery as this involved taking the back cover off and battery out.
None of the participants could get the memory card out with assistance
Reasons for this were given as:
Finding where the opening is
Getting the lid open
Finding where the card was
Pushing it to get it out
Remembering which way round it went back in as it wasn’t obvious by touch
Deaf and Hard of Hearing Participants
Due to constraints beyond the evaluator's control, section 3 was not covered in favour of covering section 4
Participants with Limited Dexterity
Phone design
The tapered buttons are better
The function buttons should be separate from the numeric keypad
The navigation button is better than a joystick
Battery and Cards
The backcover is difficult
The Memory card is difficult to remove
The SIM card is difficult to remove.
Participants with Learning Difficulties
Due to constraints beyond the evaluator's control, section 3 was not covered in favour of covering section 4
This section was used to discuss anything that hadn’t already previously been brought up
Blind and Partially Sighted Participants
Input and output methods
An alphanumeric keypad was favoured over a QWERTY keyboard
Don’t really need voice input (and its not that good at the moment)
Don’t really understand predictive text and haven’t used it
Deaf and Hard of Hearing Participants
Input and output methods
The vibrate function is vital and would be great if it was totally customisable (e.g. vibrate for any alert)
BSL users would like to write messages in BSL with the phone/network translating them when sent to a non BSL user
Manuals
Difficult to understand as they are very technical
Would be easier to read if they were in plan language and had more (simple) diagrams
Making calls
Voice calls are impossible for profoundly deaf people
T-link or neck loops are essential for hard of hearing users due to interference caused by the phone and the hearing aid. Users wore these accessories all the time so they could accept a call as soon as it came in.
Participants with Limited Dexteriy
Input and output methods
Voice input would be beneficial to reduce the amount of physical inputting of information
Predictive text is important for any word based information
Making Calls
Handsfree is a must as cant hold the phone for long periods
Bluetooth is important
Participants with Learning Difficulties
Input and output methods
All users would like voice input as well as voice output
General preference for alphanumeric keypad
Preference for non-predictive messaging as they don’t understand it
Instructions and Packaging
Instructions generally not used as too complicated
Alerts and Shortcuts
Most users prefer to have audible alerts the others preferred tactile alerts or both audible and tactile alerts
All users like shortcuts to access applications
Making Calls
Most prefer to hold the phone next to their ear although some like to use headsets or use the loudspeaker
Bluetooth wasn’t a term or concept they were familiar with.
Access/Usage of the Services
Most did not know that they could get services on their phone.
Only a couple of the participants had actually used the services but this usage was very limited
Blind and Partially Sighted Focus Group Notes
Group One
The group consisted of 4 end users:
Section 1
All users but Participant Four had used a mobile for up to 5 years. Participant Four has been using a mobile for 3 years.
Interestingly, Participant Three had used an accessible phone for the longest period, about 14 months, with Participant Four using one for about 9 months, Participant One about 4 months and Participant Two only using an accessible for 2 months.
None of the participants use the Internet services. This is due to cost and they have a computer they can use.
They all have the ability to take photos but haven’t as they felt they could line up the object correctly with the camera lens.
None of the participants used predictive text
Section 2
All participants were asked about the barriers they face or did face.Participant One
Instructions not being in accessible formats
Getting the SIM card and battery out – putting them back the right way.
Reviewing what he has just written in a text message (word by word)
Keypad layout (.e.g. the on/off switch)
Participant Two
Doesn’t trust predictive text
Not knowing what is on the buttons
Not knowing what the buttons do
Being in the mainstream – doesn’t want to be different or excluded
Participant Three
Button placement on the phone
Button shape
Button size
Button layout
Participant Four
Knowing what the phone can/cant do.
Knowing which phones to avoid/which to go for
Manuals – access to information
If I spend the money will I be able to use it?
Access to available screen reading solutions
Choice of phones that can accept TALKS
Statements from mobile phone operators not being in an accessible format.
Section 3
The participants were asked to comment on the Nokia 6680 phone.
Participant One
Pretty easy to use
The buttons are not quite as flush against each other per other models
The keys have a gradient so it is easy to identify the keys
The buttons on the side of the numeric keys are dome shaped so can be identified
Participant Two
The design of the keys was good.
This phone is potentially easy to use
Likes dots on the side of the 5 key
Participant Three
Likes one dot on the 5
Likes the feel of the buttons
Bigger phones are better as they have more space for the keys
Plastic keys are better than rubber keys as they provide more feedback
Likes the positive click that is produced when he pressed a button
Prefers a joystick to the navigational button
Participant Four
Better than some other phones
The phone is a good shape
Orientation is simple
Prefers one dot on the five
Liked the button design of this phone.
The memory card placement on the Nokia 6680 was discussed. In principle the participants were in favour it not being underneath the battery as this involved taking the back cover and battery out to get to it. However when they were asked to get the card out none of the participants could do it without assistance. They gave the following points to explain what made it difficult:
Finding where the opening was
Getting the clasp open
Pushing the memory card in to get it out
Remembering which way round the card went
Section 4
When asked to compared two phones (a Nokia 6310 and a Nokia 7610 all participants preferred the button design of the Nokia 6310. However all said they could get used to the layout of the 7610 if they had too.
Input methods
The group preferred an alphanumeric keyboard over a QWERTY keyboard.
Don’t really need voice input
Voice input isn’t really that good
Group Two
The group consisted of 4 people:
Section 1
All users had used a mobile for over 5 years.
Section 2
Participant One
Screen Quality
Tonal Contrast
Font type (sans serif vs. serif)
Capitalisation of words
Tonal contrast of buttons from the phone surface
Screen Backlight
Automatic shut off (such as the screen backlight)
Participant Two
Choice
Button design
Button layout
Menu structure
Access to manual information
Accompanying PC software (Inaccessible)
Participant Three
Speech solves lots of problems but couldn’t access screen information otherwise
Choice of phones
Expensive to buy
Web access (or lack of it)
Button design
Dot on the 5
Knowing which socket is for the charger
Knowing which way round to put connectors into the phone
Participant Four
Font size – not changeable
Button design – need them to be easy to feel (chunky)
Contrast
Ease of changing colour schemes
Putting the battery in
Section 3
The group felt that the Nokia 6680 had a good button design and decided to talk about what makes a good button configuration
A positive click when the button is pressed
Each button is separated from the other buttons
The buttons are raised from the surface
Each button has a definite shape
The keypad has a standard layout
The backlight that comes through the keys must contrast with the keys
The number keys must be separated from the function/navigation keys
Section 4
There was a discussion over an older model of a phone (Nokia 6310) a fairly recent phone (Nokia 7610). The entire group preferred the older phone, citing the buttons as the reason for this choice.
Camera + MMS Function
Wouldn’t know if the object was in focus
Couldn’t be sure what I was taking a picture of
Predictive Text messaging
Never used it in anger
Never tried it
Don’t know what it is
Why is it on as a default setting – this is really bad.
Output methods
The vibrate function is very useful
The vibrate function should be customisable so I can choose the frequency and strength of the vibrations
Its very useful to personalise ringtones for groups of contacts or individual contacts
Manuals
Manuals are usually very small and very difficult to read
The written information contrasts poorly with the paper
The manual is not in plain language and is very technical
It is inaccessible as it is in print and PDF only
Cyprus School for the Blind Users
The group consisted of eight end users:
All users have had a mobile for longer than five years however none of them have an accessible mobile phone at the time of this focus group.
The users were asked what barriers they faced to mobile phones
Participant One
Size of the screen
Size of the letters
Size of the buttons
Space between the buttons
The (colour) contrast between the text and the background on screen
Participant Two
Keypad layout
Button size
Access to information on screen
Menu logic
Button logic
Number of buttons
Alphanumeric configuration of buttons (the order of the Greek alphabet is not intuitive on the phones)
Navigation cursors (Two way is better than four way)
Participant Three
Accessing information on the screen
Remembering the sequence of letters to send text messages
Button layout
Help function
Participant Four
Differentiating the buttons from each other
Operating system – menu structure
Labels of menus (words to technical)
Size (must fit in the pocket)
Synchronising with PC and transferring information
Access to information on the screen
Participant Five
Screen size
Button distance from each other
Backlight
Font size
Menu layout
Participant Six
Access to information on screen
Menu layout
Distinguishing buttons (button shape)
Participant Seven
Access to information on the screen
Learning the menu structure
Participant Eight
Access to information on screen
Button shape
Button space
Deaf and Hard of Hearing Focus Group Notes
The group consisted of 5 people
Section 1
The participants had used mobile phones between 3 – 5 years
2 of the participants could use the mobile to make voice calls with the assistance of a neck loop or t-link. The other 3 were not able to make voice calls due to the severity of their deafness
Section 2
The participants were asked what barriers they faced to using mobile phones
Participant One
Interference between the mobile and the hearing aid
Have to use a t-link otherwise I cant use a phone to make calls
Participant Two
The alternatives to voice to communicate are expensive (text and video)
The voice calling function is totally useless to me
Participant Three
The voice calling function is totally useless to me
Answer machine – I cant hear the messages and I don’t know how to switch the facility off
Participant Four
Interference between the mobile and the hearing aid
Have to have a t-link with me to use the voice calling function
Participant Five
Interference between the mobile and the hearing aid
I get worried when someone calls as I cant hear them and I think “why are they calling me”
I cant use the voicemail
Section 3
Due to constraints beyond the evaluator's control, section 3 was not covered in favour of covering section 4
Section 4
Input and Output methods
The vibrate function is essential
It would be great to have it fully customisable
All the phone to vibrate for any alert not just for incoming texts/calls
BSL users would like to be able to write messages in BSL with the phone/network translating them when there were sent to a non BSL user.
Manuals
They are difficult to understand as they are very technical
English is not my first language so I find them difficult to read
They would be easier to read if they used plain language and had more diagrams (which were simple)
Making calls
Voice calls are impossible for profoundly deaf people
Voice calls can only be made by hard of hearing users if they have a t-link or neckloop due to the interference between the phone and the hearing aid
The two hard of hearing participants wore the t-link/neckloop all the time that the mobile phone was on just in case the phone rang
The participants felt the t-link worked better as it went directly over the back of the hearing aid. However there was no affordance for up and down movements of the head so it was prone to falling off.
Focus Group with people who have Dexterity problems
Participants
Participant One
Participant Two
Section 1
Participant One had phone for 2 years/sends, receives texts/calls/accesses the web
Participant Two had 3 years occasionally sends text/calls/doesn’t access the web. (He makes calls as he is used to it)
Section 2
All participants were asked about the barriers they face or did face.
Participant One
Size of the buttons
Joysticks are bad as there are no definite direction and too light to press
Complexity of the menus/software
Layout of the hardware (complexity)
Space between the buttons
Participant Two
Simplicity of the phone
Size of buttons
Size of the text on the buttons
Physically cant use mobile for long periods due to dexterity
Changes to mobile design (software and hardware)
Price
Complexity of menus (need quick access)
Section 3
Buttons
Tapered buttons are better
Function buttons should be different from numeric keypad
Navigation button is better than a joystick
Buttons must be hand neutral
Buttons must be raised from the surface
Tactile feedback is important
Cards
Memory card difficult
SIM cards difficult
Section 4
Input/Output
Voice in would be beneficial
I like to physically press the button (Generation issue?)
Predictive text important
Predictive text must be available when inputting any word based information
Connectivity
Handsfree is a must as cant hold the phone for a long period of time
Bluetooth is great as I can keep the phone in my pocket and press one button on the headset to take a call
Cognitively Impaired Focus Group Notes
Group One
The group consisted of 6 people:
Participant One (19) – Acatel OT556
Participant Two (16) – Nokia 1100
Participant Three (20) – Nokia 3310
Participant Four (21) – Nokia 3310
Participant Five (21) – Motorola E1000
Participant Six (16) – Nokia 1100
Section 1
They all owned mobile phones, and ownership ranged from 4months to approximately 5 years however the accuracy of this information is suspect due to the users forgetting how long they had owned a mobile for.All participants send and receive texts with Participant Four and Participant Five receiving assistance to write and send texts.
All participants used the phone to make and receive calls
Section 2
Participant One
She prefers a grid layout as she can see all the options at once.
Rather than displaying all the names she needs to reduce the number of contacts to show only the those with the first letter of the name – uses search facilities
Uses pictures with contacts
Participant Two
She has difficultly reading menus/texts and sending messages as she has poor spelling
She doesn’t use predictive text
She has memorised the menu using the icons not the words
She uses contacts and can access them
Participant Three
She looks at the menu icons and not the words
She cannot read messages
She has contacts but looks for the first letter of the name only.
She can turn the phone on and off ok
She cannot change the profiles
She has a 3310 and doesn’t understand it at all
She would prefer to have a grid layout so she can see all the options
Participant Four
He can turn the phone on and off ok
He has a PIN number which he can enter ok
He can change the profiles – without help
He can send messages when his father writes them.
He can read simple texts but not compose them
He can access his contacts but he cannot put them in
He uses speed dial which his father programmed in
He prefers the grid view as he can see all the options.
Participant Five
He can turn the phone on and off ok
He has a PIN number which he can enter ok
He can change the profiles – without help
His brother helps him to write text messages
He can read messages alone
He can read his contacts alone
He cant add numbers
He looks for the symbols on the menu
He prefers the grid view as he can see all the options.
Participant Six
She can turn the phone on and off ok
She has a PIN number which he can enter ok
She can change the profiles – without help
She can send messages
She can use predictive text
She can read messages
She has a PIN Number which she can enter OK
She reads the words in the menu
She can insert contacts
She prefers a grid view.
Section 3 was missed out
Section 4
Input methods: All users would like voice input
Output methods: All users would like a speaking output
Instructions: Only Participant One and Antonia had looked at the instructions. All users would go to someone first rather than consult the manual
Alerts: All users except for Participant Six would prefer audible alerts. Participant Six would prefer a vibrating alert as it is more discreet.
Shortcuts: Would all like shortcut keys, but would like the manufacturer to set this up
Bluetooth: only Participant One and Participant Six had heard of it but have not used it.
Wired Headset: Participant One, Participant Five and Participant Six had used a wired headset
Loudspeaker: Only Participant One and Participant Six had used it. Participant One uses it a lot and Participant Six has experimented with it.
Making calls:
Participant One prefers the loudspeaker as she is used to using it
Participant Two, Participant Three and Participant Four prefer the headset as they are handsfree
Participant Five and Participant Six prefer holding their phone to their ear as this is habit.
Internet:
Participant One, Participant Three and Participant Four have used the general internet
Participant Two doesn’t know of the internet
Participant Five has used it once
Participant Six never uses it
WAP
Participant One uses the WAP for specific items – she doesn’t surf
Participant Two, Participant Three and Participant Four don’t know if their mobile has WAP
Participant Five and Participant Six have it but don’t use it
Buttons
Participant One, Participant Two, Participant Three and Participant Six prefer the buttons together as it is quicker and easier
Participant Four and Participant Five prefer the buttons separate to avoid mistakes of pressing 2 buttons at once
Clamshell or Brick shaped
Participant One, Participant Two, Participant Three and Participant Five prefer a clamshell as it is smaller
Participant Four and Participant Six prefer the brick shape as it is more robust, and there is no confusion over which screen to use.
Group Two
The group consisted of 6 people:
Participant One (41) – Seimans MC60
Participant Two (21) – Nokia 501
Participant Three (21) – Siemens M50
Participant Four (21) – Siemens ME45
Participant Five (26) – Nokia 6100
Participant Six (27) – Sendo 230
Section 1
Participant One (4 years)
Participant Two (less than three years)
Participant Three (4 years)
Participant Four (1 year)
Participant Five (3 years)
Participant Six (3 years)
All participants can make and receive calls. Participant One and Participant Six are not able to send texts and Participant Four can only write simple messages.
Section 2
All participants can turn the phone off and on, insert a PIN, access their contacts, Store contacts, and change profiles.
All participants would like the buttons to be separate.
Section 4
Input/Output
All participants would like voice input
All participants would like voice output
Participant Two and Participant One prefer the qwerty keyboard and the others preferred the alphanumeric
Only Participant Three prefers predictive text
Only Participant One liked to use speed dial
All users relied on the symbols where they were used.
Instructions
Only Participant Four and Participant One have used and understood the instruction manual
Alerts (receiving calls/texts etc) and Shortcuts
Qium/Participant Four/Claudio prefer audible alerts
Ana/Participant Three prefer just tactile alerts (vibration)
Participant Two prefer to have both audible and tactile
All users like to use shortcuts to access applications easily
Making calls
Participant One prefers a handsfree method with all the others preferring the standard method of holding the phone next to their ear.
Only Ana and Participant Three had heard of Bluetooth
Access/usage of services (WAP)
Claudio/Participant Two/Participant Three did not know that you can get internet in your phone
Only Participant One had used the internet on his phoneResults from the Questionnaire
Question 1 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
2 participants rated this task as difficult
2 participants rated this task as easy
1 participant rated this task as neutral
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as easy
2 participants rated this task as very easy
Participants with Learning Difficulties
6 participants rated this task as very easy
4 participants rated this task as easy
1 participant rated this task as difficult
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 1 - Touch
Blind and Partially Sighted Participants
7 participants rated this task as easy
4 participants rated this task as very easy
2 participants rated this task as neutral
1 participant rated this task as difficult
Deaf and Hard of Hearing Participants
3 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as neutral
1 participant rated this task as difficult
Question 2 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
2 participants rated this task as difficult
2 participants rated this task as easy
1 participant rated this task as very easy
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as easy
1 participant rated this task as very easy
1 participant gave no answer
Participants with Learning Difficulties
10 participants rated this task as very easy
1 participant rated this task as easy
Participants with Limited Dexterity
2 participants rated this task as easy
Question 2 - Touch
Blind and Partially Sighted Participants
6 participants rated this task as easy
4 participants rated this task as very easy
3 participants rated this task as neutral
1 participant rated this task as difficult
Deaf and Hard of Hearing Participants
2 participants rated this task as easy
2 participants rated this task as difficult
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 3 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
3 participants rated this task as difficult
1 participant rated this task as easy
1 participant rated this task as very easy
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as easy
1 participant rated this task as very easy
1 participant rated this task as neutral
Participants with Learning Difficulties
7 participants rated this task as very easy
2 participants rated this task as easy
2 participants rated this task as neutral
Participants with Limited Dexterity
2 participants rated this task as neutral
Question 3 - Touch
Blind and Partially Sighted Participants
5 participants rated this task as very easy
5 participants rated this task as easy
4 participants rated this task as neutral
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as very difficult
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as neutral
1 participant rated this task as difficult
Question 4 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
2 participants rated this task as difficult
1 participant rated this task as easy
1 participant rated this task as very easy
6 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
Participants with Learning Difficulties
7 participants rated this task as very easy
2 participants rated this task as easy
1 participant rated this task as neutral
1 participant gave no answer
Participants with Limited Dexterity
1 participant rated this task as neutral
1 participant rated this task as difficult
Question 4 - Touch
Blind and Partially Sighted Participants
7 participants rated this task as very easy
4 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
1 participant gave no answer
2 participants rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as difficult
1 participant rated this task as very difficult
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants rated this task as difficult
Question 5 - Keypad layout
Blind and Partially Sighted Participants
10 participants preferred the alphanumeric layout
4 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants preferred the alphanumeric layout
1 participant preferred the QWERTY layout
2 participants gave no answer
Participants with Learning Difficulties
9 participants preferred the alphanumeric layout
2 participants preferred the QWERTY layout
Participants with Limited Dexterity
1 participant preferred the Alpha layout
1 participant gave no answer
Question 6 - Sight
Blind and Partially Sighted Participants
3 participants rated this task as difficult
3 participants rated this task as very difficult
2 participants rated this task as easy
6 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as very easy
1 participant rated this task as neutral
1 participant rated this task as difficult
Participants with Learning Difficulties
9 participants rated this task as very easy
2 participants rated this task as easy
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 6 - Touch
Blind and Partially Sighted Participants
8 participants rated this task as very easy
3 participants rated this task as neutral
2 participants rated this task as easy
1 participant gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as neutral
1 participant rated this task as difficult
1 participant rated this task as easy
1 participant rated this task as very easy
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as neutral
1 participant rated this task as difficult
Question 7 - Sight
Blind and Partially Sighted Participants
2 participants rated this task as very easy
2 participants rated this task as difficult
2 participants rated this task as very difficult
1 participant rated this task as neutral
1 participant rated this task as easy
6 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as very easy
2 participants rated this task as neutral
1 participant rated this task as easy
Participants with Learning Difficulties
9 participants rated this task as very easy
2 participants rated this task as easy
Participants with Limited Dexterity
1 participant rated this task as very easy
1 participant rated this task as easy
Question 7 - Touch
Blind and Partially Sighted Participants
12 participants rated this task as very easy
1 participant rated this task as easy
1 participant gave no answer
Deaf and Hard of Hearing Participants
4 participants rated this task as neutral
1 participant rated this task as easy
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants rated this task as neutral
Question 8 - Sight
Blind and Partially Sighted Participants
2 participants rated this task as easy
2 participants rated this task as difficult
2 participants rated this task as very difficult
1 participant rated this task as very easy
1 participant rated this task as neutral
6 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as very easy
1 participant rated this task as neutral
1 participant rated this task as difficult
Participants with Learning Difficulties
7 participants rated this task as very easy
2 participants rated this task as easy
2 participants rated this task as neutral
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 8 - Touch
Blind and Partially Sighted Participants
6 participants rated this task as very easy
3 participants rated this task as difficult
2 participants rated this task as easy
1 participant rated this task as neutral
2 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as difficult
1 participant rated this task as easy
1 participant rated this task as neutral
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as neutral
Question 10 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
2 participants rated this task as difficult
1 participant rated this task as neutral
2 participants rated this task as easy
5 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as very easy
2 participants rated this task as easy
1 participant rated this task as neutral
Participants with Learning Difficulties
5 participants rated this task as very difficult
4 participants rated this task as difficult
1 participant rated this task as very easy
1 participant rated this task as easy
Participants with Limited Dexterity
2 participants rated this task as difficult
Question 10 - Touch
Blind and Partially Sighted Participants
7 participants rated this task as very easy
3 participants rated this task as easy
2 participants rated this task as very difficult
1 participant rated this task as difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as easy
2 participants rated this task as neutral
1 participant rated this task as difficult
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as very difficult
1 participant rated this task as difficult
Question 11 - Sight
Blind and Partially Sighted Participants4 participants rated this task as very difficult
2 participants rated this task as easy
1 participant rated this task as very easy
1 participant rated this task as neutral
1 participant rated this task as difficult
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as very easy
2 participants rated this task as easy
Participants with Learning Difficulties
10 participants rated this task as very easy
1 participant rated this task as easy
Participants with Limited Dexterity
2 participants rated this task as easy
Question 11 - Touch
Blind and Partially Sighted Participants
8 participants rated this task as very easy
3 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as very difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
4 participants rated this task as easy
1 participant rated this task as very easy
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as difficult
Question 12 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
2 participants rated this task as neutral
1 participant rated this task as difficult
1 participant rated this task as easy
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as difficult
Participants with Learning Difficulties
6 participants rated this task as very easy
4 participants rated this task as easy
1 participant rated this task as very difficult
Participants with Limited Dexterity
2 participants rated this task as easy
Question 12 - Touch
Blind and Partially Sighted Participants
5 participants rated this task as very easy
4 participants rated this task as easy
2 participants rated this task as neutral
2 participants rated this task as very difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants rated this task as difficult
Question 13 - Sight
Blind and Partially Sighted Participants
3 participants rated this task as very difficult
3 participants rated this task as difficult
2 participants rated this task as very easy
1 participant rated this task as neutral
5 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants rated this task as neutral
2 participants rated this task as very easy
Participants with Learning Difficulties
9 participants rated this task as very easy
2 participants rated this task as easy
Participants with Limited Dexterity
2 participants rated this task as easy
Question 13 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as very easy
4 participants rated this task as difficult
3 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as very difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as neutral
1 participant rated this task as very easy
1 participant rated this task as difficult
1 participant rated this task as very difficult
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as difficult
Question 14 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
2 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
5 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as neutral
1 participant rated this task as easy
1 participant rated this task as very easy
1 participant gave no answer
Participants with Learning Difficulties
7 participants rated this task as very easy
4 participants rated this task as easy
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 14 - Touch
Blind and Partially Sighted Participants
5 participants rated this task as very easy
4 participants rated this task as neutral
2 participants rated this task as difficult
2 participants rated this task as very difficult
1 participant rated this task as easy
Deaf and Hard of Hearing Participants
2 participants rated this task as neutral
1 participant rated this task as easy
1 participant rated this task as very difficult
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity2 participants rated this task as very difficult
Question 15 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
2 participants rated this task as difficult
1 participant rated this task as easy
1 participant rated this task as very easy
5 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as difficult
1 participant rated this task as neutral
1 participant rated this task as easy
1 participant rated this task as very easy
1 participant gave no answer
Participants with Learning Difficulties
5 participants rated this task as very easy
4 participants rated this task as easy
1 participant rated this task as difficult
1 participant rated this task as very difficult
Participants with Limited Dexterity
2 participants rated this task as difficult
Question 15 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as very easy
2 participants rated this task as easy
4 participants rated this task as neutral
3 participants rated this task as difficult
1 participant rated this task as very difficult
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as difficult
1 participant rated this task as very difficult
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 16 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
1 participant rated this task as very easy
1 participant rated this task as neutral
1 participant rated this task as difficult
6 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as difficult
1 participant gave no answer
Participants with Learning Difficulties
4 participants rated this task as very easy
5 participants rated this task as easy
1 participant rated this task as very difficult
1 participant rated this task as difficult
1 participant gave no answer
Participants with Limited Dexterity
2 participants rated this task as easy
Question 16 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as very easy
4 participants rated this task as easy
4 participants rated this task as neutral
1 participant rated this task as very difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as easy
1 participant rated this task as very easy
1 participant rated this task as neutral
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as difficult
Question 17 - Sight
Blind and Partially Sighted Participants
3 participants rated this task as easy
2 participants rated this task as difficult
2 participants rated this task as very difficult
1 participant rated this task as neutral
6 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as neutral
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant gave no answer
Participants with Learning Difficulties
7 participants rated this task as very easy
3 participants rated this task as easy
1 participant rated this task as difficult
Participants with Limited Dexterity
1 participant rated this task as neutral
1 participant rated this task as difficult
Question 17 - Touch
Blind and Partially Sighted Participants
8 participants rated this task as very easy
3 participants rated this task as easy
1 participant rated this task as neutral
2 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
2 participants rated this task as neutral
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants rated this task as difficult
Question 18 - Sight
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
1 participant rated this task as neutral
1 participant rated this task as difficult
8 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as very easy
2 participants rated this task as neutral
1 participant rated this task as very difficult
Participants with Learning Difficulties
7 participants rated this task as very easy
4 participants rated this task as easy
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 18 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
3 participants rated this task as difficult
2 participants rated this task as very easy
2 participants rated this task as easy
3 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as difficult
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as very difficult
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as easy
1 participant rated this task as neutral
Question 19 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
1 participant rated this task as neutral
1 participant rated this task as difficult
7 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
1 participant gave no answer
Participants with Learning Difficulties
5 participants rated this task as very easy
3 participants rated this task as easy
3 participants rated this task as very difficult
Participants with Limited Dexterity
2 participants rated this task as difficultQuestion 19 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as very difficult
3 participants rated this task as easy
2 participants rated this task as very easy
2 participants rated this task as neutral
1 participant rated this task as difficult
2 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as difficult
1 participant gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 20 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
1 participant rated this task as neutral
1 participant rated this task as difficult
1 participant gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
1 participant rated this task as neutral
2 participants gave no answer
Participants with Learning Difficulties
4 participants rated this task as very easy
3 participants rated this task as easy
3 participants rated this task as very difficult
1 participant gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 20 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as neutral
3 participants rated this task as very difficult
3 participants rated this task as very easy
2 participants rated this task as easy
2 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants rated this task as easy
1 participant rated this task as neutral
2 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 21 - Sight
Blind and Partially Sighted Participants
5 participants rated this task as very difficult
1 participant rated this task as neutral
1 participant rated this task as difficult
7 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as easy
1 participant rated this task as neutral
3 participants gave no answer
Participants with Learning Difficulties
6 participants rated this task as very easy
3 participants rated this task as easy
1 participant rated this task as neutral
1 participant rated this task as very difficult
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 21 - Touch
Blind and Partially Sighted Participants
4 participants rated this task as easy
3 participants rated this task as neutral
2 participants rated this task as very easy
2 participants rated this task as very difficult
1 participant rated this task as difficult
2 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as neutral
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as difficult
1 participant rated this task as very difficult
Question 22 - Menu Layout
Blind and Partially Sighted Participants
10 participants preferred the List View
1 participant preferred the Grid View
3 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants preferred the Grid View
1 participant preferred the List View
1 participant gave no answer
Participants with Learning Difficulties
10 participants preferred the Grid View
1 participant preferred the List View
Participants with Limited Dexterity
2 participants gave no answer
Question 23 - Symbols
Blind and Partially Sighted Participants
6 participants answered yes
This question was not applicable to 8 of the participants
Deaf and Hard of Hearing Participants
3 participants answered yes
1 participant answered no
1 participant gave no answer
Participants with Learning Difficulties
5 participants answered yes
5 participants answered no
1 participant gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 24 - Move Options
Blind and Partially Sighted Participants
10 participants answered yes
2 participants answered no
2 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants answered yes
2 participants gave no answer
Participants with Learning Difficulties
10 participants answered yes
1 participant answered no
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 25 - Move Options
Blind and Partially Sighted Participants
6 participants answered yes
6 participants answered no
2 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants answered yes
2 participants gave no answer
Participants with Learning Difficulties
9 participants answered yes
1 participant answered no
1 participant gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant answered no
Question 26 - VFI
Blind and Partially Sighted Participants
4 participants answered yes
4 participants answered no
3 participants gave no answer
This question was not applicable to 3 of the participants
Deaf and Hard of Hearing Participants
2 participants answered yes
1 participant answered no
2 participants gave no answer
Participants with Learning Difficulties
9 participants answered yes
2 participants gave no answer
Participants with Limited Dexterity
2 participants gave no answer
Question 27 - Profiles
Blind and Partially Sighted Participants
12 participants answered yes
1 participant answered no
1 participant gave no answer
Deaf and Hard of Hearing Participants
5 participants answered yes
Participants with Learning Difficulties
9 participants answered yes
1 participant answered no
1 participant gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 28 - Speed Dial
Blind and Partially Sighted Participants
13 participants answered yes
1 participant gave no answer
Deaf and Hard of Hearing Participants
4 participants answered yes
1 participant gave no answer
Participants with Learning Difficulties
10 participants answered yes
1 participant answered no
Participants with Limited Dexterity
2 participants answered yes
Questio29 - Shortcut Bar
Blind and Partially Sighted Participants
12 participants preferred the Buttons
1 participant preferred the On-Screen Shortcuts
1 participant gave no answer
Deaf and Hard of Hearing Participants
1 participant preferred the Buttons
1 participant preferred the On-Screen Shortcuts
3 participants gave no answer
Participants with Learning Difficulties
5 participants preferred the Buttons
5 participants preferred the On-Screen Shortcuts
1 participant gave no answer
Participants with Limited Dexterity
2 participants gave no answer
Question 30 - Shortcuts
Blind and Partially Sighted Participants
12 participants answered yes
2 participants answered no
Deaf and Hard of Hearing Participants
4 participants answered yes
1 participant gave no answer
Participants with Learning Difficulties
9 participants answered yes
2 participants answered no
Participants with Limited Dexterity
1 participant answered yes
1 participant answered noQuestion 31 - Predictive Text
Blind and Partially Sighted Participants
8 participants answered no
2 participants answered yes
4 participants gave no answer
Deaf and Hard of Hearing Participants
3 participants answered no
2 participants answered yes
Participants with Learning Difficulties
8 participants answered no
3 participants answered yes
Participants with Limited Dexterity
1 participant answered no
1 participant answered yes
Question 32 - Service
Blind and Partially Sighted Participants
9 participants answered yes
2 participants answered no
3 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant answered yes
4 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants answered yes
Question 33 - Information
Blind and Partially Sighted Participants
11 participants answered yes
3 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants answered yes
Question 34 - Text
Blind and Partially Sighted Participants
4 participants answered yes
3 participants answered no
3 participants gave no answer
This question was not applicable to 4 of the participants
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 35 - Graphics
Blind and Partially Sighted Participants
2 participants answered no
1 participant answered yes
6 participants gave no answer
This question was not applicable to 5 of the participants
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 36 - Contrast
Blind and Partially Sighted Participants
4 participants answered yes
2 participants answered no
4 participants gave no answer
This question was not applicable to 4 of the participants
Deaf and Hard of Hearing Participants
1 participant answered yes
1 participant answered no
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 37 - Links/Text
Blind and Partially Sighted Participants
6 participants answered yes
2 participants answered no
6 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 38 - Links
Blind and Partially Sighted Participants
4 participants answered yes
2 participants answered no
8 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 39 - No. Links
Blind and Partially Sighted Participants
4 participants answered 8 to 15
1 participant answered 16 to 25
9 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant answered 4 to 7
1 participant answered 8 to 15
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered 0 to 4
1 participant gave no answer
Question 40 - Heading
Blind and Partially Sighted Participants
5 participants answered yes
2 participants answered no
7 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 41 - Reading Order
Blind and Partially Sighted Participants
5 participants answered yes
1 participant answered no
8 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants answered yes
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Question 42 - Navigate
Blind and Partially Sighted Participants
4 participants rated this task as neutral
2 participants rated this task as difficult
1 participant rated this task as very difficult
7 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant rated this task as very easy
1 participant rated this task as easy
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant rated this task as very easy
1 participant rated this task as neutral
Question 43 - Confident
Blind and Partially Sighted Participants
5 participants answered no
3 participants answered yes
6 participants gave no answer
Deaf and Hard of Hearing Participants
1 participant answered yes
1 participant answered no
3 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
1 participant answered no
1 participant gave no answer
Question 44 - Hearing Aid
Blind and Partially Sighted Participants
3 participants gave no answer
This question was not applicable to 11 of the participants
Deaf and Hard of Hearing Participants
3 participants answered yes
2 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants gave no answer
Question 45 - Hearing Loop
Blind and Partially Sighted Participants
3 participants gave no answer
This question was not applicable to 11 of the participants
Deaf and Hard of Hearing Participants
2 participants answered yes
1 participant answered no
2 participants gave no answer
Participants with Learning Difficulties
11 participants gave no answer
Participants with Limited Dexterity
2 participants gave no answer
Question 46 - Clamshell vs. Brick
Blind and Partially Sighted Participants
8 participants preferred the Brick design
3 participants preferred the Clamshell design
3 participants gave no answer
Deaf and Hard of Hearing Participants
2 participants preferred the Clamshell design
3 participants gave no answer
Participants with Learning Difficulties
6 participants preferred the Brick design
5 participants preferred the Clamshell design
1 participant preferred the Brick design
1 participant gave no answer
Question 47 - Font Size
Blind and Partially Sighted Participants
4 participants felt that the font size was just right
1 participant felt that the font size was too small
1 participant felt that the font size was too large
1 participant gave no answer
This question was not applicable to 7 of the participants
Deaf and Hard of Hearing Participants
2 participants felt that the font size was just right
1 participant felt that the font size was too small
2 participants gave no answer
Participants with Learning Difficulties
9 participants felt that the font size was just right
2 participants felt that the font size was too small
Participants with Limited Dexterity
1 participant felt that the font size was just right
1 participant gave no answer
Question 47 - Font Size
Blind and Partially Sighted Participants
3 participants answered yes
2 participants answered no
This question was not applicable to 9 of the participants
Deaf and Hard of Hearing Participants
3 participants answered yes
2 participants gave no answer
Participants with Learning Difficulties
3 participants answered yes
8 participants gave no answer
Participants with Limited Dexterity
1 participant answered yes
1 participant gave no answer
Results from the Interview
Scenario 1 - Adding a contact
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 14
Ten participants had performed this task before and 4 had not performed this task before.
Five participants rated this task as a 2 (easy), five participants rated this task as a 3 (Neither easy nor difficult), three participants rated this task as a 1 (very easy) and one participant rated this task as a 5 (very difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
All five participants had performed this task before.
Two participants rated this task as a 1 (very easy), two participants rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 2 (easy).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
Seven of the participants had performed this task before and four had not performed this task before.
Six participants rated this task as a 1 (very easy), three participants rated this task as a 2 (easy), one participant rated this task as a 4 (difficult) and one participant rated this task as a 5 (very difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
Both participants had performed this task before.
Both participants rated this task as a 3 (Neither easy nor difficult).
Scenario 2 - Sending a text message
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 14
Ten participants had performed this task before and 4 had not performed this task before.
Five participants rated this task as a 1 (very easy), five participants rated this task as a 2 (easy), three participants rated this task as a 3 (Neither easy nor difficult), and one participant rated this task as a 4 (difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
All five participants had performed this task before.
Three participants rated this task as a 1 (very easy), one participant rated this task as a 2 (easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 10
Eight of the participants had performed this task before and two had not performed this task before.
Six participants rated this task as a 1 (very easy), two participants rated this task as a 2 (easy) and two participants rated this task as a 4 (difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
One participant had performed this task before and one had not.
One participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 4 (difficult).
Scenario 3 - Sending a message using predictive text
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 7
The seven participants that did this scenario had not performed this task before.
Two participants rated this task as a 2 (easy), two participants rated this task as a 3 (Neither easy nor difficult), two participants rated this task as a 5 (very difficult) and one participant rated this task as a 4 (difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 4
Two participants had performed this task before and two had not.
Two participants rated this task as a 1 (very easy) and two participants rated this task as a 3 (Neither easy nor difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 8
Two of the participants had performed this task before and six had not performed this task before.
Four participants rated this task as a 1 (very easy), three participants rated this task as a 2 (easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 1
The participant had performed this task before.
The participant rated this task as a 2 (easy).
Scenario 4 - Taking a picture and sending it
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 12
Two participants had performed this task before and ten had not performed this task before.
Five participants rated this task as a 3 (Neither easy nor difficult), four participants rated this task as a 2 (easy), two participants rated this task as a 4 (difficult) and one participant rated this task three participants rated this task as a 1 (very easy).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
Two participants had performed this task before and three had not performed this task before.
Two participants rated this task as a 2 (easy), one participant rated this task as a 2 (very easy), one participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task a 5 (very difficult)
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
Three of the participants had performed this task before and eight had not performed this task before.
Eight participants rated this task as a 1 (very easy), one participant rated this task as a 2 (easy), one participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 4 (difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
One participant had performed this task before and one had not.
One participant rated this task as a 2 (easy) and one participant rated this task as a 4 (difficult).
Scenario 5 - Changing the left and right selection keys
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 9
Three participants had performed this task before and six had not performed this task before.
Four participants rated this task as a 4 (difficult), three participants rated this task as a 1 (very easy), three participants rated this task as a 2 (easy) and one participant rated this task 3 (Neither easy nor difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 4
One participant had performed this task before and three had not performed this task before.
Two participants rated this task as a 3 (Neither easy nor difficult), one participant rated this task as a 2 (easy), and one participant rated this task as a 4 (difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
All eleven participants had not performed this task before.
Four participants rated this task as a 2 (easy), three participants rated this task as a 1 (very easy), three participants rated this task as a 2 (easy), two participant rated this task as a 4 (difficult), one participant rated this task as a 3 (neither easy nor difficult) and one participant rated this task as a 5 (very difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 1
The participant had not performed this task before.
The participant rated this task as a 2 (easy).
Scenario 6 - Changing the ringtone
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 3
All participants had performed this task before.
One participant rated this task as a 1 (very easy), one participant rated this task as a 2 (easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 1
The participant had performed this task before.
The participant rated this task as a 2 (easy).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 10
Five of the participants had performed this task before and five had not performed this task before.
Seven participants rated this task as a 1 (very easy), two participants rated this task as a 2 (easy) and one participant rated this task as a 4 (difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 0
Scenario 7 - Attaching a headset/cable
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 7
Six participants had performed this task before and one had not performed this task before.
Four participants rated this task as a 2 (easy) and three participants rated this task as a 1 (very easy).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
Three participants had performed this task before and two had not performed this task before.
Three participants rated this task as a 2 (easy), one participant rated this task as a 2 (very easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
Seven of the participants had performed this task before and four had not performed this task before.
Six participants rated this task as a 1 (very easy), three participants rated this task as a 3 (Neither easy nor difficult), one participant rated this task as a 2 (easy) and one participant rated this task as a 4 (difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
Neither of the participants had performed this task before
One participant rated this task as a 3 (neither easy nor difficult) and one participant rated this task as a 4 (difficult).
Scenario 8 - Web Services
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 0
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 2
One participant had performed this task before and one had not performed this task before.
One participant rated this task as a 2 (easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 0
Participants with Limited Dexterity
Total number of participants who performed the scenario: 0Scenario 9 - Dismantling the phone
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 14
Seven participants had performed this task before and seven had not performed this task before.
Four participants rated this task as a 1 (very easy), four participants rated this task as a 2 (easy), four participants rated this task as a 4 (difficult), one participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 5 (very difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
All five participants had performed this task before.
Four participants rated this task as a 2 (easy) and one participant rated this task as a 3 (Neither easy nor difficult).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
Six of the participants had performed this task before and five had not performed this task before.
Five participants rated this task as a 2 (easy), four participants rated this task as a 1 (very easy), one participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 4 (difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
One participant had performed this task before, and one participant had not performed this task before.
One participant rated this task as a 3 (Neither easy nor difficult) and one participant rated this task as a 4 (difficult).
Scenario 10 - Assembling the phone
Blind and Partially Sighted Participants
Total number of participants who performed the scenario: 14
Five participants had performed this task before and nine had not performed this task before.
Five participants rated this task as a 2 (easy), three participants rated this task as a 3 (Neither easy nor difficult), three participants rated this task as a 4 (difficult), two participants rated this task as a 1 (very easy) and one participant rated this task as a 5 (very difficult).
Deaf and Hard of Hearing Participants
Total number of participants who performed the scenario: 5
Three participants had performed this task before and two had not performed this task before.
Four participants rated this task as a 2 (easy), and one participant rated this task as a 1 (very easy).
Participants with Learning Difficulties
Total number of participants who performed the scenario: 11
Eight of the participants had performed this task before and three had not performed this task before.
Five participants rated this task as a 1 (very easy), five participants rated this task as a 2 (easy) and one participant rated this task as a 3 (neither easy nor difficult).
Participants with Limited Dexterity
Total number of participants who performed the scenario: 2
One participant had performed this task before and one had not performed this task before.
Both participants rated this task as a 4 (difficult).| Contents |
Last updated: 20.11.2007 © Copyright reserved
