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Appendix Six

 

Hardware heuristics

Summary

In total there are 103 checkpoints for the Hardware heuristic evaluation. 90 were applicable to this evaluation and 49% were tested against the results from the end user evaluation

Results broken down by Heuristic

Heuristic 1 (The product needs to be easy to orientate), has three checkpoints in total.  All three checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 2 (The printed visual information needs to be clear) has six checkpoints in total.  All six checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 3 (The non printed visual information needs to be clear) has six checkpoints in total.  Five checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 4 (The buttons, switches, dials, and joysticks need to be easy to locate visually) has six checkpoints in total.  Three checkpoints were applicable to this evaluation with 66% being tested against the results from the end user evaluation.

Heuristic 5 (The buttons, switches, dials, and joysticks need to be easy to locate touch) has ten checkpoints in total.  Three checkpoints were applicable to this evaluation and all were tested against the results from the end user evaluation.

Heuristic 6 (The connectors, sockets, battery, battery compartment/back cover, SIM card holder, memory card and memory card holders need to be easy to locate by sight) has seven checkpoints in total.  All seven checkpoints were applicable to this evaluation and all were tested against the results from the end user evaluation.

Heuristic 7 (The connectors, sockets, battery, battery compartment/back cover, SIM card holder, memory cards, memory card slot need to be easy to locate by touch) has seven checkpoints in total.  All seven checkpoints were applicable to this evaluation and all were tested against the results from the end user evaluation.

Heuristic 8 (The other tactile information needs to be clear (texture/size/differences) has four checkpoints in total.  Three checkpoints were applicable to this evaluation and 33% were tested against the results from the end user evaluation.

Heuristic 9 (The audible information needs to be clear) has eight checkpoints in total.  All eight checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 10 (The battery, SIM card and memory card must be easy to use) has eleven checkpoints in total.  All eleven checkpoints were applicable to this evaluation and all were tested against the results from the end user evaluation.

Heuristic 11 (The product needs to be physically easy to use) has eleven checkpoints in total.  All eleven checkpoints were applicable to this evaluation and 45% were tested against the results from the end user evaluation.

Heuristic 12 (Compatibility) has eight checkpoints in total.  All eight checkpoints were applicable to this evaluation and 75% were tested against the results from the end user evaluation.

Heuristic 13 (Instructions) has twelve checkpoints in total.  Eleven checkpoints were applicable to this evaluation and 18% were tested against the results from the end user evaluation.

Heuristic 14 (Packaging) has four checkpoints in total.  All four checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Software Heuristics

 

Summary

In total there are 149 checkpoints for the software heuristic evaluation. 115 were applicable to this evaluation and 32% were tested against the results from the end user evaluation

Results broken down by Heuristic

Heuristic 1 (Optimise the input method) has eight checkpoints in total.  All eight checkpoints were applicable to this evaluation and 25% were tested against the results from the end user evaluation.

Heuristic 2 (Optimise the output method) has fifteen checkpoints in total.  Two checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 3 (The non printed visual information needs to be clear) has twenty-one checkpoints in total.  Thirteen checkpoints were applicable to this evaluation and 8% were tested against the results from the end user evaluation.

Heuristic 4 (Allow personalisation of the input) has ten checkpoints in total.  All ten checkpoints were applicable to this evaluation and 40% were tested against the results from the end user evaluation.

Heuristic 5 (Allow personalisation of the output) has sixteen checkpoints in total.  Six checkpoints were applicable to this evaluation and 33% were tested against the results from the end user evaluation.

Heuristic 6 (Allow personalisation of the alerts) has six checkpoints in total.  All six checkpoints were applicable to this evaluation and 67% were tested against the results from the end user evaluation.

Heuristic 7 (Promote flexibility) has ten checkpoints in total.  All ten checkpoints were applicable to this evaluation and 50% were tested against the results from the end user evaluation.

Heuristic 8 (Promote consistency) has nine checkpoints in total.  All nine checkpoints were applicable to this evaluation and 33% were tested against the results from the end user evaluation.

Heuristic 9 (Provide easy to understand menus) has nine checkpoints in total.  All nine checkpoints were applicable to this evaluation and 78% were tested against the results from the end user evaluation.

Heuristic 10 (Provide intuitive prompts and informative feedback) has nine checkpoints in total.  All nine checkpoints were applicable to this evaluation and 11% were tested against the results from the end user evaluation.

Heuristic 11 (Promote easy to use Softkeys) has six checkpoints in total.  All six checkpoints were applicable to this evaluation and 100% were tested against the results from the end user evaluation.

Heuristic 12 (Error prevention and error recovery) has seven checkpoints in total.  All seven checkpoints were applicable to this evaluation although none were tested against the results from the end user evaluation.

Heuristic 13 (Promote Easy Connectivity and Compatibility with other devices and/or software) has eleven checkpoints in total.  Nine checkpoints were applicable to this evaluation and 11% were tested against the results from the end user evaluation.

Heuristic 14 (Aid task completion) has twelve checkpoints in total.  Eleven checkpoints were applicable to this evaluation and 9% were tested against the results from the end user evaluation

 

Acknowledgements

Special thanks to Michael Fawkner-Corbett of Vodaphone UK and Jose Alexandre Coelho of Vodaphone Portugal for arranging the mobile phones and additional phone credit for the Portuguese trials. 

Special thanks to Steve Tyler of the Royal National Institute of the Blind (UK) for purchasing mobile phones for the UK and Cypriot trials.

Thanks to Dr. Angelika Kokkinaki for her assistance and time in conducting STSM Five.

Thanks to Prof. Leonor Moniz Pereira and Cristina Espadinha for their time and assistance in conducting STSM Six.

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