Guidelines
Signage
Signs can inform people with disabilities of a:
- route (a floor plan and/or directory should be installed at the main entrance or at a designated location on the floor of entry, to advise of the position of the main building components)
- hazard (ie. exits and fire exits should be adequately signed from all around the building)
- facility (ie. wash room facilities should be adequately signed from all around the building
The kinds of adjustments that you could make include:
Pre-arrival, Arrival and Reception
- Larger establishments must provide signage/symbols to locate facilities.
- Clear, well-illuminated signage indicating escape routes must be evident.
- If entry to an establishment is by entry bell/door bell or intercom then it is advisable to know the estimated time of arrival for your guest. An alternative procedure by which to gain entry, where entry is by voice communication, could be a sign with written instructions saying 'press buzzer 3 times if you cannot communicate via intercom and/or cannot use entry phone'.
Public areas
- Signage throughout must be clear and easily understood.
- Clear information about the layout and use of areas to enable a clear sense of direction. Clear information in signage form is essential for people with hearing impairments who feel awkward about asking or cannot ask.
Entrances
- Signs must be simple, consistent, not written in upper case only and must contrast with the surface they are mounted on.
- Tactile and braille signs must be provided.
- Any instruction signs must be in larger print and possibly braille.
Interior
- Signs must be simple, consistent, not written in upper case only and must contrast with the surface they are mounted on.
- Larger establishments must provide signage/ symbols to locate facilities.
- Any instruction signs must be in larger print and possibly braille.
- Accessible facilities (if provided), must be clearly signed.
- Accessible facilities must be clearly signed at a height convenient for wheelchair users.

Parking
- Accessible entrance and designated parking bay clearly signposted from the car park/entry to car park.
Internal passageways and corridors
- It is difficult to determine whether glass doors are open or in existence therefore a sign, sticker, handle etc must be used to make it apparent.
Lifts
- Lift locations must be clearly sign posted throughout the establishment with guiding tactile markings and braille.
Bedrooms
- Any instruction signs must be in large print and possibly braille.
Bath, Shower and Toilets
- Shower controls should have clear visible signs, preferably embossed for on/off and hot/cold or marked with tactile marking fluid.
Kitchen
- Equipment such as ovens and hobs should have clear visible signs, preferably embossed for on/off and temperature or marked with tactile marking fluid.
Approach/Car Parking
- Accessible entrance and designated parking bay clearly signposted from the car park/entry to car park.
Acknowledgement
The information contained in this section was collected from the following source:
- VisitBritain (2004) National Accessible Scheme. [accessed 16/10/07].
Legislation:
- BS 5378:1980 Safety signs and symbols.
- BS 5499 series Safety Symbols. [accessed 25/10/07].
- BS 8300:2001 Design of buildings and their approaches to meet the needs of disabled people - Code of Practice. [accessed 16/10/07].
- BS 8501:2002 Graphical symbols and signs. Public information symbols. British Standards Institute
- Building Regulations 2000: Access To and Use of Buildings - Approved Document (Part M).
- EC Signs Directive 1996 92/58/EEC
- Health & Safety (Safety Signs and Signals) Regulations 1996 92/58/EEC
- The Disability Discrimination Act 1995
Manufacturers of signs
Further information:
- Barker, P. & Fraser, J. (2000) Sign Design Guide. JMU. [accessed 25/10/07].
- British Sign and Graphics Association. [accessed 25/10/07].
- Department of Transport (2003) Access to Air Travel for Disabled People - Code of Practice. [accessed 24/10/07].
- Equality and Human Rights Commission (2003) Good Signs - Improving Signs for People with a Learning Disability.
- Equality and Human Rights Commission (2004) How to Use Easy Words and Pictures: Easy Read Guide (PDF). [accessed 25/10/07].
- Gregory, W. (1996) Signage. In: The Informability Manual - Making information more accessible in the light of the Disability Discrimination Act. The Stationery Office.
- National Council for the Blind of Ireland (n.d.) Recommendations for Signage. [accessed 25/10/07].
- National Council for the Blind of Ireland (2005) Guidelines for Accessibility of the Built Environment. [accessed 25/10/07].
- RNIB (1999) Signing and guiding for the visually impaired: a practical guide to meet Part III Disability Discrimination Act 1995. Bodoni Signing Systems.
- RNIB (2007) See it Right guidelines. [accessed 25/10/07].
Other information:
- Barker, P. Barrick, J. & Wilson, R. (1995) Building Sight - How the needs of blind and partially sighted people can be met in the design of buildings and the environment. London: RNIB. [accessed 16/10/07].
- Bright, K. Flanagan, S. Embleton, J. Selbekk, L. & Cook, G. (2004) Buildings for all to use - improving the accessibility of public buildings and environments. London: CIRIA. [accessed 16/10/07].
- Casserley, C. (2000) Tourism and the DDA: your guide to understanding the Disability Discrimination Act. London: RNIB.
- Centre for Accessible Environments (2005) Specifiers' Handbooks for Inclusive Design Series. [accessed 08/10/07].
- Communities and Local Governement (2003) Planning and access for disabled people: a good practice guide. [accessed 16/10/07].
- Department for Transport (2005) Inclusive Mobility. [accessed 16/10/07].
- EuCAN (European Concept for Accessibility Network) (2003) The European Concept For Accessibility. [accessed 16/10/07].
- Equality and Human Rights Commission (2001) FOCUS 7: Creating an Inclusive Environment.
- Equality and Human Rights Commission (2004) Making access to goods and services easier for disabled customers - A practical guide for small businesses and other small service providers. [accessed 24/10/07].
- Equality and Human Rights Commission (2005) The Duty to Promote Disability Equality - Statutory Code of Practice.
- Equality and Human Rights Commission (2006) Code of Practice - Rights of Access: services to the public, public authority functions, private clubs and premises. [accessed 16/10/07].
- JMU Access Partnership (n.d.) Buildings and Internal Environments. London: RNIB.
- Lacey, A. (2004) Designing for Accessibility. London: Centre for Accessible Environments. [accessed 08/10/07].
- Merseytravel (2006) Code of Practice on Access and Mobility. [accessed 16/10/07].
- National Council for the Blind of Ireland (2005) Guidelines for Accessibility of the Built Environment. [accessed 25/10/07].
- National Disability Authority (2002) Building for Everyone. [accessed 16/10/07].
- RNIB (2000) Welcoming your visually impaired customers, leisure industry pack. [accessed 16/10/07].
- RNIB (2003) The Talking Images Guide - Museums, galleries and heritage sites: improving access for blind and partially sighted people.
- Secretariat for the Convention on the Rights of Persons with Disabilities [n.d.] Accessibility for the Disabled - A Design Manual for a Barrier Free Environment. [accessed 16/10/07].
- Sport England (2002) Access for Disabled People. [accessed 16/10/07].
Picture acknowledgements
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