Guidelines
Checklist for e-Banking
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| Bank cards | |||||
The card incorporates a notch according to EN 1332-2 |
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Cards incorporate embossed symbols |
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Provide a facility for storing the user's preferred interface on the card according to EN 1332-4 |
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| Use the alt attribute to describe images |
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| Use client-side maps |
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| Provide captioning and transcripts for audio elements |
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| Hyperlink text makes sense when read out of context |
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| Use headings and lists to organise a page | |
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| Use CSS for a consistent layout and style | |
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| Summarise or use the longdesc attribute for graphs and charts | |
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| Provide alternative content for scripts, applelets and plug-ins | |
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| Label frames with the title or name attribute | |
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| Ensure tables can be linearised | |
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| Label all form elements | |
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| Provide clear navigation mechanisms | |
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| Use relative sizing | |
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| Ensure documents are clear and simple | |
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| Ensure functionality is available through the keyboard and the mouse | |
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| Limit the use of graphical text | |
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| Ensure the font size can be increased | |
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| Use good contrasting colours | |
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| Provide skip links | |
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| Provide a site map | |
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| Avoid using justified text | |
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| Ensure animation can be paused or switched off | |
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| Make use of white space | |
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| Offer an easy read or text only version | |
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| Offer speech output | |
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| Make clickable areas a large size and easily distinguishable | |
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| Avoid the use of moving targets | |
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| The location signs are easy to read |
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| There are adequate lighting levels |
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| There is a clear path for wheelchairs |
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| Labels are positioned so they are easy to read |
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| The labels are legible for someone with low vision |
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| The controls are reachable from a wheelchair |
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| The telephone layout has been used for numeric keys |
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| Assistance or training is provided for those who require it |
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There should be consistent design of the user interface adhering to the relevant standards whenever possible |
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| There is an audio indication when the phone is switched on or off | |
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| There is a visual indication when the phone is switched on or off | |
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| The phone should be able to return to a default status | |
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| Error messages are in short, simple sentences | |
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| All labels and instructions are in short, simple sentences | |
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Basic functions should be usable without having to use the visual display |
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| The phone can be operated using one hand | |
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| Audio prompts have a synchronised text version | |
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| A clear legible typeface is used |
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| The text is on a plain well contrasted background |
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| Text on the screen can be enlarged |
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| Consideration has been given to legibility of the colours of the text |
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| There is generous inter-line spacing |
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| Icons are clear, intuitive and simple (corresponding to the remote control) |
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| All graphics used have a text explanation |
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| Subtitling (closed captioning) is provided |
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| Signing is available |
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Audio description is provided |
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| The audio description can be adjusted independently |
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| The audio description can be heard through headphones |
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| Users are able to customise the interface and turn off scrolling or flashing text |
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| There is a non-visual indication when interactive services are available |
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| The system is error tolerant by providing delete, back and home functions |
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Passwords / User identification |
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A password generating device has large clear print |
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A password generating device has audio output |
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Mailed notification of a password is available in alternative formats |
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Promotional leaflets, bank statements, letters and mortgage forms are available in alternative formats. |
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Guidance should be readily distinguishable from other displayed information |
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Provide the user with specific information relative to the task context rather than a generic message |
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Provide information on how to recover from errors |
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Indicate permitted range of values or syntax for user response |
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Multi-modal help should be provided |
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Keep spoken messages short and simple |
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Do not use abbreviations in audio messages |
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Allow users to interrupt the help at any time and return to the task |
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Checklist for Cards
Checklist for Chip and Pin
Checklist for Displays
Checklist for Internet Payments
Checklist for Keys
Checklist for Mobile Telephones
Checklist for PATS
Checklist for Televisions
Checklist for Websites
Last updated: 19.02.2008 © Copyright reserved
