Guidelines

Checklist for Financial Transactions

No significant benefits  Minor benefits  Major benefits
Locating and accessing a terminal
The location signs are easy to read
There is adequate lighting levels
There are sensible queuing arrangements
There is a clear path for wheelchairs
There is a level surface around the terminal
Card systems
The card system can be easily used by someone with poor manual dexterity
There is a notch on the card for orientation
The card is embossed for identification
External features, labels and instructions
Information labels are positioned so they are easy to see
The labels are legible for someone with low vision
Instructions are numbered
The controls are reachable from a wheelchair
There is a funnelled card entry slot
Screens and interaction
The screen is shielded from sunlight and glare
The touch screen is reachable from a wheelchair
There are minimal parallax problems
Operating instructions
Instructions use simple vocabulary
There is an inductive loop facility
There is an audio jack socket
There is audible feedback of key input
There is speech output
There is a video link to a customer service assistant
Keypads
Have you used the telephone layout for numeric keys
There is a raised dot on number 5
There are clear visual markings on keys
The keys are well spaced
The keys are internally illuminated
There is tactile feedback on keys
There is a generous amount of time allowed for key input
Touchscreens
There is an option to increase character size
There are large key fields
Text accompanies graphical symbols
There is a speech output option
Retrieving money, cards and receipts
Security is adequate
Documents protrude at least 3cm from the slot surround
Cards protrude at least 2cm from the slot surround
Minimum force is needed to withdraw the card
Typefaces and legibility
Instructions are written in at least 16 point type size
The instructions are written in good contrast text
The instructions are written in an easy to read typeface
Sentences are short and concise
The receipt is readable by someone with low vision
Is there an alternative to using a PIN?
Instruction booklets are available in alternative media
Training is provided for consumers requiring it

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