Guidelines

Checklist for Internet Payments

No significant benefits  Minor benefits  Major benefits
Forms
Instructions for the form
Provision of clear, short instructions informing the user of the number of pages and the process for filling it out
Any comments or instructions come before the form element they relate to
Use of an "*" to highlight information that has been filled out incorrectly, or which needs to be filled out
Structure and navigation of a form
The form contents make sense when linearised
Long forms are split into logical groupings of information
Long and complex forms are split up onto separate pages
Keyboard controls are provided to help user's navigate around the form
Good spacing is used between elements within a form
Scripting and functionality in forms
There is fall back server-side functionality to support people who do not have scripts enabled
There is a warning that pages will time-out
There is a control to allow users to override the time-out if they require more time
Graphical buttons in a form
Provide meaningful "alt" text for buttons that use images

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