Guidelines

Checklist for Public Access Terminals

No significant benefits Minor benefits Major benefits
No significant benefits Minor benefits Major benefits

Locating and accessing a terminal
The location signs are easy to read
There are adequate lighting levels
There are sensible and appropriate queuing arrangements
There is a clear path for wheelchairs
There is a level surface around the terminal
There is a location system for blind users

Card systems
It can be easily used by someone with poor manual dexterity
The card contains user requirements
There is a notch on the card for orientation
The card is embossed for easy identification

External features, labels and instructions
Labels are positioned so they are easy to read
The labels are legible for someone with low vision
The instructions are numbered
The controls are reachable from a wheelchair
There is a funnelled card entry slot

Screens and interaction
The screen is shielded from sunlight
The touch screen is reachable from a wheelchair
There are minimal parallax problems

Operating instructions
Simple vocabulary has been used
There is an inductive loop facility
There is audible feedback of key input
There is speech output
There is a video link to a customer service adviser

Keypads
The telephone layout has been used for numeric keys
There is a raised dot on number 5
There are clear visual markings on keys
The keys are raised or recessed
The keys are well spaced
The keys are internally illuminated
There is tactile feedback on the keys
There is plenty of time allowed for key input

Touchscreens
There is an option to increase character size
There are large key fields
Text accompanies any graphical symbols
There is a speech output option

Retrieving money, cards and receipts
There is adequate security
Documents protrude at least 3cm from the opening slot
Cards protrude at least 2cm from the opening slot

Typefaces and legibility
Instructions are at least 16 point type size
Good contrast text has been used
The typeface is easy to read
Sentences are written in using short line lengths
The receipt is readable by someone with low vision

Training
Instructions are provided in alternative formats
Assistance or training is provided for those who require it

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