Guidelines

User Requirements - Transport Information

desirable
necessary necessary

physical access

journey information

services

parking

building access

waiting room

toilets

telephone

cafeteria

onboard seating

guide dogs

ticketing

touch maps

waiting times

delays

transfers

physical help

help points

blind

partially sighted

speech & hearing

reduced intelligibility

use icons

illiterate

use icons

wheelchair user

need help or aid with mobility

no use of arms

use of only one arm

no use of fingers

cannot lift or push

reduced strength

lack of co-ordination

reduced co-ordination

height

Acknowledgements: This checklist has been prepared by Jim Sandhu