PhoneAbility

The Financial Sector and biometric accessibility

Will McMeechan
Nationwide Building Society

Slide 2
Who Are We?

• World's No. 1 Building Society
• Assets of over £100 billion with 11 million members
• Almost 880 retail outlets
• 4 Call Centres
• Internet
• 16,000 employees across the UK
• Financial relationship with 1 in 4 households

Slide 3
Biometric Credentials

• Iris Validation
• Speaker Verification
• Fingerprint Log-in
• Dynamic Signature

Slide 4
Biometric Credentials

• Customer Validation Research
• EC Biometric Workshops
• EC Biovision Project
• Founder Member of European Biometric Forum

Slide 5
Access Issues

• ATM
• Counter
• Telephone
• Internet
• Self Service

Slide 6
How Biometrics could help

• ATM
  • Iris
  • Voice
  • Facial
• Counter
  • Iris
  • Facial
• Telephone
  • Voice
  • Fingerprint

Slide 7
How Biometrics could help

• Internet
  • Voice
  • Fingerprint
  • Facial
• Self Service
  • Iris
  • Voice
  • Facial

Slide 8
How the Industry could help

• Communicate with Representative Organisations
• Focus Groups
• Dedicated Usability Department

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