To help people with uncoordinated movement or reduced strength in their hands, it is important that there is enough space for fingers between the handset and the telephone base unit so that it can be picked up and replaced with ease.

The way the handset is positioned on the base unit can also make a big difference to how easy it is to pick up.

The handset and the way it rests on the base unit should be designed so that the handset falls easily back into place and cannot be positioned incorrectly.