Telephone users with disabilities

Telephones - What features do disabled people need?

• • Hearing impairment - severe.

• • • Deafness.

• • • Deaf-blindness.

• • • Limited dexterity.

• • • Limited use of hands/arms.

• • Weak grip.

• • Cognitive impairment.

Tactile feedback that confirms a key has been pressed can be very helpful. Keys with a detectable physical change in indentation can provide a tactile signal, as shown above.

The Telephone - easy communication for all?

Telephone features that make a difference.

How disabilities affect telephone use

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Published by Royal National Institute of the Blind on behalf of PhoneAbility
supported by Department of Trade and Industry and British telecommunications plc