Telephone users with disabilities

Telephones - What features do disabled people need?

• • Visual impairment - severe.

• • Blindness.

• • Deaf-blindness.

• • • Limited dexterity.

• • • Limited use of hands/arms.

• • Weak grip.

• • • Hand tremor.

Illustration of guarded keys.

Illustration of recessed keys

When a person has difficulty making precise finger movements, large keys that are recessed or guarded can help ensure that the wrong key is not pressed.

The Telephone - easy communication for all?

Telephone features that make a difference.

How disabilities affect telephone use

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Published by Royal National Institute of the Blind on behalf of PhoneAbility
supported by Department of Trade and Industry and British telecommunications plc