Telephone users with disabilities

Telephones - What features do disabled people need?

Illustration of telephone with braille display.

Visual displays, such as last number dialled or caller line identification, cannot be read by people who are blind or have severe visual impairment. A line of Braille cells will provide a tactile display of this information and, because only a limited amount of data is ever shown, high proficiency in Braille is not required. It may be convenient to provide for an external Braille device to be connected (see Plug-in display).

The Braille display repeats the information on the visual display (eg caller line identification).

The Telephone - easy communication for all?

Telephone features that make a difference.

How disabilities affect telephone use

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Published by Royal National Institute of the Blind on behalf of PhoneAbility
supported by Department of Trade and Industry and British telecommunications plc