Telephone users with disabilities

Telephones - What features do disabled people need?

Persons who are blind or have low vision find it useful to be able to feel the keys of a telephone. It is particularly important to have a single raised dot on the number 5 key.

Designers should follow the ETSI standard ES 201 381, 1998.

The Telephone - easy communication for all?

Telephone features that make a difference.

How disabilities affect telephone use

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Published by Royal National Institute of the Blind on behalf of PhoneAbility
supported by Department of Trade and Industry and British telecommunications plc