CEN Guide 6 - Guidelines for standard developers to address the needs of older persons and persons with disabilities

Table 1 - Factors to consider in clauses on information

The best designed products or services avoid the need for any explanatory information, signalling the way they should be used by form and appearance. Additionally, some users may not pay attention to any information provided. Nevertheless where information is supplied, in particular safety warnings, it needs to be available to all users of a product or service. ISO/IEC Guide 37:1995 provides general guidance; the following are ways of ensuring maximum accessibility to older persons and persons with disabilities.

Factors to consider in standards clauses on information (labelling, instructions and warnings)
Human abilities
9.2 Sensory
9.3 Physical
9.4 Cognitive
9.5 Allergy
9.2.1
Seeing
9.2.2
Hearing

9.2.3 Touch
9.2.4
Taste/ smell
9.2.5
Balance

9.3.1
Dexterity

9.3.2
Manipu-
lation

9.3.3
Movement

9.3.4
Strength
9.3.5
Voice

9.4.2/3
Intellect/ memory

9.4.4
Language/ literacy

9.5.2/3/4
Contact/ food/ respiratory
8.2 Alternative format        
 
 
 
 
 
 
 
 
 
8.3 Location/layout                  
 
 
 
 
8.4 Lighting/glare  
 
 
 
 
 
 
 
 
 
 
 
 
8.5 Colour/contrast  
 
 
 
 
 
 
 
 
 
 
 
 
8.6 Size/style of font  
 
 
 
 
 
 
 
 
 
 
 
 
8.7 Clear language    
 
 
 
 
 
 
 
 
   
 
8.8 Symbols/drawings  
 
 
 
 
 
 
 
 
 
   
 
8.9 Loudness/pitch
 
 
 
 
 
 
 
 
 
 
 
 
 
8.10 Slow pace
 
 
 
 
 
 
 
 
 
 
   
 
8.11 Distinctive form  
 
 
 
  
 
 
 
 
 
   
 
8.12 Ease of handling  
 
 
 
     
 
 
 
     
8.13 Expiration date marking  
 
 
 
 
 
 
 
 
 
 
 
 
8.14 Contents labelling  
 
 
 
 
 
 
 
 
 
 
 
 
8.15 Surface temperature  
 
 
 
 
 
 
 
 
 
 
 
 
8.16 Accessible routes  
 
 
 
 
 
 
 
 
 
 
 
 

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