Public Access Terminals Standards

A Public Access Terminal (PAT) is an interactive system based on a computer acting as a sale or information point of products and services. The system is designed to be used without the need of personal assistance and it is placed in public areas, indoors or outdoors.

Use the links below to navigate to:

International public access terminals standards
European public access terminals standards
National public access terminals standards in Europe (alphabetical by country)
Other National public access terminals standards (alphabetical by country)

International Standards

International Telecommunications Union (ITU)

Place des Nations, CH-1211 Geneva 20, Switzerland.
Tel: +41 22 730 5111; Fax: +41 22 733 7256
Email: itumail@itu.int; Web: www.itu.int

Committees and Working Groups:

ITU-T Study Group 2 - Operational Aspects of Service Provision, Networks and Performance
Chairman: Marie Therese Alajouanine

ITU-T E.134 (1993) Human factors aspects of public terminals: Generic operating procedures
ITU-T E.135 (1995) Human factors aspects of public telecommunications terminals for people with disabilities

European Standards

European Committee for Banking Standards

11 Rue Marie Thérèse, B-1000 Brussels, Belgium.
Tel: +32 2 211 11 29; Fax: +32 2 211 11 99
Email: ecbs@ecbs.org; Web: www.ecbs.org

EBS100 V3 (October 2004) Keyboard Layout for ATM and POS PIN Entry Devices

European Telecommunications Standards Institute (ETSI)

650 Route des Lucioles, F-06921 Sophia Antipolis Cedex, France.
Tel: +33 4 92 94 42 00; Fax: +33 4 93 65 47 16
Email: helpdesk@etsi.org; Web: www.etsi.org

Committees and Working Groups:

TCHF - Technical Committee on Human Factors
Chairman: Stephen Furner

ETSI EG 202 416 (2006) Human Factors (HF); User Interfaces; Setup procedure design guidelines for mobile terminals and services
ETSI TC TR 007 (1996) Human Factors (HF); User requirements of enhanced terminals for public use

National Standards in Europe

United Kingdom

British Standards Institute

389 Chiswick High Road, London W4 4AL, United Kingdom.
Tel: +44 20 8996 9000; Fax: +44 20 8996 7001
Email: cservices@bsi-global.com; Web: www.bsi-global.com

BS 8300 (2001) Design of buildings and their approaches to meet the needs of disabled people

Other National Standards

Australia

Standards Australia

286 Sussex Street, Sydney, New South Wales 2000, Australia.
Tel: +61 2 8206 6000
Email: mail@standards.org.au; Web: www.standards.org.au

Committees and Working Groups:

IT-007 - Information Technology: Public Access to IT Equipment

AS 3769 (1990) Automatic teller machines: User access

Canada

Canadian Standards Association

5060 Spectrum Way, Mississauga, Ontario L4W 5N6, Canada.
Tel: +1 416 747 4000; Fax: +1 416 747 2473
Web: www.csa.ca

CAN/CSA-B651.1-01 (2001) Barrier-free design for automated banking machines
CAN/CSA-B651.2 (2007) Accessible design for self-service interactive devices

Korea

Telecommunications Technology Association (TTA)

267-2 Seohyeon-dong, Bundang-gu, Seongnam-City, Gyonggi-do, Korea.
Tel: + 82 31 724 0114
Email: webadmin@tta.or.kr; Web: www.tta.or.kr

KICS.KO-09.0040 (2007) Automatic Teller Machine's Accessibility Guidelines 1.0